Frequent Questions Asked

Frequently Asked Questions

How long does it take to process my order?

Please allow up to 5 business days for your order to be made, processed, and shipped.

Most of our products are made to order in our studio shop. Your order may need to be individually cut, assembled, finished, and packaged before it is ready to ship.

Business days are Monday through Friday and do not include weekends or holidays.

Once your order ships, you will receive a separate shipping confirmation email with tracking information.

Does the 5-business-day fulfillment time include shipping?

No. Our up to 5 business day fulfillment time is the time needed to make, process, and prepare your order before it leaves our shop.

Shipping/transit time begins after the carrier receives your package and is separate from our fulfillment time.

We ship from the West Coast, so transit times will vary depending on your location. Orders traveling to the East Coast and other areas farther from us will generally have the longest transit times.

Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow its progress.

How will I know when my order ships?

You will receive a shipping confirmation email as soon as your order has been fulfilled and a shipping label has been created.

Your email will include your tracking information.

Please allow up to 24 hours for tracking to begin updating after receiving your shipping confirmation.

Why hasn't my tracking updated yet?

It can take some time for a carrier to scan a package into its network.

If you recently received your shipping confirmation, please allow up to 24 hours for tracking information to begin showing movement.

My package says delivered, but I can't find it. What should I do?

If your tracking shows that your package was delivered but you are unable to locate it, please contact us so we can help find a resolution.

We may ask you to confirm your shipping address and check around the delivery location, with household members, neighbors, or your local carrier before determining the appropriate next step.

What happens if USPS loses my package?

If USPS loses your package in transit, we will replace it.

Please contact us if your tracking appears to have stopped updating or you believe your package may be lost. We will review the tracking information and, when appropriate, work with USPS to confirm the package's status.

Once a package is determined to be lost, we will arrange for a replacement order to be sent.

Can I change my order after placing it?

If you need to make a change, please contact us as soon as possible.

Because many of our products are made to order, we may begin production shortly after your order is received. Once production has begun, we may not be able to change product options, colors, designs, quantities, or other order details.

Can I change my shipping address?

Please contact us as soon as possible if you entered an incorrect shipping address.

We can usually update the address if your order has not yet been processed for shipment. Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Customers are responsible for providing an accurate and complete shipping address during checkout.

Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order.

Because many items are made specifically for each order, cancellation may not be possible once production has begun.

Any approved cancellation or refund will be handled according to our store's current refund and cancellation policies.

Are your products made to order?

Most of our products are made to order in our studio shop.

Depending on the product, your order may be cut, assembled, finished, inspected, and packaged specifically for you after your order is placed.

This is why we ask customers to allow up to 5 business days for fulfillment.

Will every product look exactly like the photos?

We do our best to represent our products accurately.

Because some of our products are individually made and may use materials with natural or manufacturing variation, there may be minor differences in color, texture, finish, engraving, pattern placement, or other small details.

These variations are normal and do not necessarily indicate a defect.

How do I know if a product will fit my vehicle?

Please carefully review the vehicle year, model, configuration, product description, and available options before ordering.

Some products are designed only for specific vehicle generations, trims, equipment configurations, or factory options.

If you are unsure whether a product will fit your vehicle, please contact us before ordering and we'll be happy to help.

Do you provide installation instructions?

Installation information varies by product.

When installation instructions or important installation notes are required, they may be included with the product, provided on the product page, or available electronically.

If you have a question about installing one of our products, please contact us.

What if my order arrives damaged?

Please inspect your order when it arrives.

If your package or product was damaged during shipping, contact us as soon as possible and include:

  • Your order number

  • A description of the damage

  • Photos of the damaged product

  • Photos of the shipping box or packaging

  • Photos of any visible damage to the outside of the package

Please keep the product and all original packaging until we have had an opportunity to review the issue.

What if I receive the wrong item?

If we made a mistake with your order, please contact us with your order number and photos of the item you received.

We'll review the issue and work with you to make it right.

What if I ordered the wrong product or option?

Please carefully review your vehicle information and selected product options before completing checkout.

If you believe you ordered the wrong item, contact us as soon as possible. If production has not yet begun, we may be able to make a change.

If the order has already been produced or shipped, eligibility for a return or exchange will be determined according to our current return and refund policy.

Do you accept returns or exchanges?

Return and exchange eligibility varies depending on the product and circumstances.

Please review our Refund Policy for complete information regarding returns, exchanges, cancellations, and non-returnable items.

If you are unsure whether your order qualifies, contact us with your order number before sending anything back.

Do you accept custom orders?

Some customization may be possible depending on the product and our current workload.

Please contact us before placing an order if you are looking for something that is not shown as an available option on the product page.

Custom work is not guaranteed to be available.

I sent an email. When should I expect a response?

We do our best to respond to customer questions as quickly as possible.

Please keep in mind that we are a small business and spend much of our workday manufacturing and fulfilling customer orders.

Sending multiple messages about the same issue may make it more difficult to keep the conversation organized, so we recommend replying to your existing email thread whenever possible.

How can I contact you?

If you have a question about a product or an existing order, please use the contact information provided on our website.

For questions regarding an existing order, please include your order number so we can assist you more quickly.

Thank you for supporting our small business!