Shipping policy
SHIPPING & PROCESSING POLICY
All Bucking Rabbit Co. products are made to order in our shop.
Please allow up to five (5) business days for production and processing before shipment.
Production and processing includes cutting, manufacturing, assembly, inspection, packaging, and preparation for shipment.
Our processing time is separate from USPS transit time. Carrier transit time begins after the order has shipped.
BUSINESS DAYS
Our business days are Monday through Friday, excluding observed holidays.
Saturday and Sunday are not business days.
When a recognized holiday falls on a weekend:
• A holiday falling on Saturday is observed on Friday.
• A holiday falling on Sunday is observed on Monday.
Observed holidays do not count toward the five-business-day processing period.
10:00 AM PACIFIC TIME ORDER CUTOFF
Orders received before 10:00 AM Pacific Time on a business day will generally begin their processing timeline that same business day.
Orders received at or after 10:00 AM Pacific Time will be treated as received on the following business day for purposes of calculating the processing period.
Orders placed on weekends or observed holidays will begin their processing timeline on the next business day.
Examples:
• Monday at 8:00 AM → Monday is the first processing day.
• Monday at 2:00 PM → Tuesday is the first processing day.
• Friday at 3:00 PM → Monday is the first processing day, assuming Monday is not an observed holiday.
SHIPPING CARRIER
Bucking Rabbit Co. currently ships orders through the United States Postal Service (USPS).
Tracking information will be provided once an order has been completed and shipped.
USPS delivery estimates are separate from our production and processing time.
Carrier delays that occur after an order has been transferred to USPS may be outside of Bucking Rabbit Co.'s control.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping address before completing checkout.
If an incorrect or incomplete address is supplied by the customer, the customer is responsible for additional shipping costs resulting from the address error.
PACKAGES RETURNED TO SENDER
If USPS returns a package to Bucking Rabbit Co. because of an incorrect, incomplete, undeliverable, or otherwise invalid customer-provided address, the customer is responsible for the cost of shipping the order again to the corrected address.
PACKAGES NOT RETURNED TO SENDER
If a package is delivered, lost, or otherwise not recovered because it was shipped to an incorrect address supplied by the customer, Bucking Rabbit Co. cannot guarantee a free replacement.
Customers are welcome to contact us regarding the circumstances. Depending on the situation, Bucking Rabbit Co. may offer a discounted replacement at our discretion.
A discounted replacement under these circumstances is a courtesy and is not guaranteed.
ITEMS DAMAGED DURING SHIPPING
If a product arrives damaged as a result of shipping or carrier handling, please contact Bucking Rabbit Co. as soon as reasonably possible.
We will replace products verified to have been damaged during transit.
We may request:
• Photographs of the damaged product
• Photographs of the shipping packaging
• Photographs of the shipping label
• Other information reasonably necessary to document the shipping damage
Please retain the damaged product and its original packaging until we confirm whether they are needed for the claim.
Once shipping damage has been verified, Bucking Rabbit Co. will provide an appropriate replacement at no product cost to the customer.